Shipping & Delivery
**Customer Service hours are 9:00AM EST - 7:00PM EST Monday through Friday.**
Mail Customer Returns
11 Corn Road, Suite B
South Brunswick, NJ 08810
45 W 21st Street
New York, NY 10010
Folica accepts the following payment methods:
- American Express
- Pay Pal (online orders only)
Your credit card will be charged once your order ships.
When you enter your credit card information on Folica.com, it is safe and secure. Folica uses industry-standard protocol, SSL (Secure Sockets Layer) to encrypt and secure your information. McAfee Security and our Folica.com tech team test our secure servers daily to ensure that we're keeping your information safe.
Unfortunately, our warehouse processes orders so quickly that we can't change or cancel an order once it's been placed. On the bright side, we regularly deliver your orders faster than expected. If there's a problem with your order, please contact Customer Service, at 1-888-919-HAIR (4247).
Sometimes we offer merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. As a convenience, you can still order the backordered items, and we'll ship them to you as soon as we can.
If your order contains a mix of in-stock items and backordered items, we will ship your entire order once the backordered items come back into stock.
Placing an order on Folica.com is easy.
- Find the items you want.
- Add the item to your Shopping Cart by clicking the "Add to Cart" button in the Quick Shop window or on the item's full page.
- You can remove an item from your cart by clicking the "remove" link located on the right side of the shopping cart.
- You can change the quantity of items in your cart by change the number in the box under the "Quantity" column and your cart will update right away.
- To add more items to your Shopping Cart, click "Continue Shopping".
To Check Out:
- Click the "Secure Checkout" button in the shopping cart. If you are a registered customer, sign in with your email address and password. If not, you can check out as a guest or you will have the option to register during checkout.
- Address Setup: If you are not a registered customer, enter your Shipping Address and click Continue.
- Shipping: Choose where to ship your order and how you would like it to be shipped. Enter your payment information. Click "Continue Checkout".
- Order Summary: This is your last chance to review your order before you click "Complete Your Order".
- Order Confirmation: When your order has been successfully submitted, you will receive an Order Confirmation email, within a few hours.
To place an order by phone, please have your credit card number and desired item #(s) ready. You can reach Folica, Monday-Friday from 7am to 9pm EST at 1-888-919-HAIR (4247).
All costs and delivery options are the same for online and phone orders.
Since keeping your credit card information safe is important to us, Folica is unable to accept orders by mail or fax.
Promotional codes are not valid on previous purchases and cannot be combined with other offers. Also, promotional codes will not be honored beyond the stated expiration date.
Folica reserves the right to modify or terminate any promotion and its terms & conditions without notice.
Folica offers consistently competitive prices on the best brands. To make sure we're giving you the best deal, we offer our Low Price Guarantee. If you recently shopped with Folica and find an identical product for less somewhere else, let us know and we'll refund you the difference.
Price Match Terms & Exclusions:
- Price Match applies only to online retailers that have the identical product in-stock.
- Price Match requests must be submitted to Customer Service within 10 days of purchase.
- Price Match comparisons are based on TOTAL price, which includes product cost plus charges for shipping, handling and taxes. Excludes gift with purchase.
- Folica only sells new, genuine products; we do not accept comparisons on remanufactured, refurbished or counterfeit products.
- Excludes sale and promotional prices.
NOTE: Folica does not accept Price Match comparisons from classified sites such as Craigslist, auction sites like eBay or other unauthorized resellers.
To request a Price Match, please download and complete the form below and email it to email@example.com. We will contact you within 2 to 5 business days to confirm that we received the form and determine the appropriate refund.
Folica stands behind the authenticity of everything we sell. All of our merchandise is brand new and guaranteed to be authentic.
One of the key principles of our business is listening to you, our customer. Since 1998, Folica has made it our mission to provide you with an outstanding selection of hair and beauty products at highly competitive prices.
Folica goes to great lengths to ensure that our items are 100% authentic. We work with reputable suppliers to ensure that we only sell authentic, fresh, new merchandise. We complete a 5 Point Quality Inspection for all products that arrive in our warehouse and we stand behind every sale with our no hassle 30 Day Return Policy.
Additionally, we offer our replacement Warranty policy. For a small processing fee, Folica will accept a damaged appliance and in turn will ship you out a brand new replacement or a Folica Certified Refurbished item. Our Warranty policy saves you the hassle of mailing in cards and registering products, provides broader coverage than most manufacturers (we only exclude normal wear and tear), and is available for all appliances purchased at Folica.com.
If you have concerns about the authenticity of an item you have received from us, please contact us right away.
Thank you for shopping at Folica.com!
If you are a reseller or a government institution, Folica will credits your sales tax back to you. Contact Customer Service via email for further instructions and please include your order confirmation number.