**Customer Service hours are 9:00AM EST - 6:00PM EST Monday through Friday.**
Mail Customer Returns
11 Corn Road, Suite B
South Brunswick, NJ 08810
45 W 21st Street
New York, NY 10010
New to Folica? You don't need to create an account to shop on Folica.com, but there are lots of benefits to having one:
- Get access to exclusive offers
- Be the first to know about deals and special promotions
- Check out faster
- Review your order history, anytime (for orders placed since 2/01/2009)
- Find solutions and share tips in the Ask & Answer section
- Rate and review products
You can update your account info anytime.
Folica secures your personal information from unauthorized access, use or disclosure. We make sure your information stays safe on computer servers in a controlled, secure environment - protected from unauthorized access, use or disclosure.
We use the personal information that we collect to conduct our business and to provide you with the best possible products and services. Service providers (third parties who perform services on our behalf) are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Folica.
We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of Folica or others. We may also disclose your personally identifiable information when you ask us to do so or when we believe it is required by law.
To stay up to date on sales, deals, new products and new styles, join our email list here.
If you do not wish to receive email communications from Folica, you can unsubscribe at any time by sending an email to firstname.lastname@example.org.
Folica will not send you unsolicited email. If you receive an unsolicited email that you believe is connected with us in any way, please forward the email to Customer Service at email@example.com so we can investigate.
Don't you love member reviews? Us, too.
How do you write your own review? Just go to the page of the product you bought, select the "write your own" under the product's rating stars, or click to the "Reviews" tab and scroll down to find the "Write a Review" button. You can rate the item, share your notes about the product and how it worked (or didn't!), and add photos or videos... it'll give you good hair karma.
Most reviews are published within a few minutes of posting. We do not accept reviews for purchases made through other stores or websites, or reviews that contain profane language or images, exaggerated claims, or unnecessary or unlawful suggestions. Folica reserves the right to alter, censor, or remove any review that violates our Terms of Service or that we deem inappropriate.