Return Policy

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Returns and Warranty

30 Day Exchange Policy

Extended Holiday Exchange Policy

Not sure about a gift you bought? Don’t worry!

Folica offers extended holiday exchanges until January 31, 2010. Our extended exchanges deadline applies to qualified purchases made between November 19, 2009 and December 31, 2009.*

* Excludes gift wrap kits.

If for any reason you are not satisfied with your order, we will gladly accept an exchange within 30 days of receipt for a full refund. Please allow up to 1 to 5 business days for your exchange to be processed.

How to Exchange

Complete the form provided with your order, or download another copy - [pdf] or [doc].
If possible, re-use your original shipping box and packing materials to secure the item(s).
Address your package to:
folica.com
Customer Returns Department
90 Stults Road
Dayton, NJ 08810
Please ship your package through a traceable shipping method. We suggest UPS or USPS with delivery confirmation.

We will email you within 5 business days of receiving your package to confirm your exchange. After we process your exchange, we will notify you by email once your new item ships.

30 Day Return Policy

Extended Holiday Return Policy

Not sure about a gift you bought? Don’t worry!

Folica offers extended holiday returns until January 31, 2010. Our extended returns deadline applies to qualified purchases made between November 19, 2009 and December 31, 2009.*

* Excludes gift wrap kits.

If for any reason you are not satisfied with your order, we will gladly accept your return within 30 days of receipt for a full refund. Please allow up to 1 to 5 business days for your return to be processed.

How to Return:

Complete the form provided with your order, or download another copy - [pdf] or [doc].
If possible, re-use your original shipping box and packing materials to secure the item(s).
Address your package to:
folica.com
Customer Returns Department
90 Stults Road
Dayton, NJ 08810
Please ship your package through a traceable shipping method. We suggest UPS or USPS with delivery confirmation.

We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle.

We do not accept returns after 30 days from receipt.

Warranty Replacement Policy

We will honor the manufacturer's warranty for all items purchased from Folica. If you experience problems with an item, fill out our Warranty Replacement form using the instructions below and we will take care of the rest. Please note that we do charge a small fee to cover the repair or replacement of your item, this fee also includes shipment of the new item back to you.

Also, be aware that warranty periods are calculated from your original date of purchase; receiving a replacement item does not extend your warranty period.

If we no longer carry the item you are replacing, we will help you find a suitable alternate.

How to Submit for Warranty Replacement:

Download our Warranty Replacement form - [pdf] or [doc].
Complete the information on the form.
Fill out payment information and sign.
Folica will email you within 2 to 10 business days of receiving your package to confirm your request.
Address your package to:
folica.com
Customer Returns Department
90 Stults Road
Dayton, NJ 08810

We will email you within 5 business days of receiving your package to confirm your warranty replacement. After we process your request, we will notify you by email once your item ships.

Warranty Replacement Processing Fees

Our Warranty Replacement fee includes processing, as well as shipping and handling for your replacement item. Canadian and other international customers may be subject to additional duties and taxes according to the laws of your country.

Location	Warranty Replacement Fee
Continental US	$9.95
Alaska, Hawaii and Puerto Rico	$14.95
Canada	$29.95
International	$49.95

Warranty Periods

Warranty lengths vary by manufacturer, and are valid from the date of purchase.

Click here to view a complete list of warranty lengths.

Popular Brands	Warranty Periods
BaByliss	1-4 years
CHI	1 year
Elchim	1 year
FHI	1 year
GHD	2 year
Hot Tools	1 year
Sedu	2 year
Solia	2 year
T3	2 year (excludes Minis)

Damaged Shipment

If damage to your shipment occurred, please keep the original shipping carton and follow these instructions:

Email fcs@folica.com; include your order number and contact information.
Within 24 hours, please call your shipping carrier to obtain a Damage Inspection report. For further instructions, review the information from UPS or USPS.
Request that your shipping carrier return the order to Folica at the address listed on the package. Please do NOT return the order yourself. This can delay your transaction.

Price Matching

Folica offers consistently competitive prices, and to bring additional savings to our customers we offer our Price Matching policy. If you recently shopped with Folica and find an identical product for less somewhere else, let us know and we’ll refund you the difference.

Price Match Terms & Exclusions:

Price Match requests are only valid for comparison with other online retailers.
Price Match requests must be submitted to Customer Service within 10 days of purchase.
Price Match comparisons are based on TOTAL price, which includes product cost plus charges for shipping, handling and taxes. Excludes gift with purchase.
Excludes sale and promotional prices.
Price Match applies only to online retailers that have the identical product in-stock.
Folica only sells new, genuine products; we do not accept comparisons on remanufactured, refurbished or counterfeit products.
Folica does not accept Price Match comparisons from classified sites such as Craigslist, auction sits like eBay, or other unauthorized resellers.
To request a Price Match, please download the form below and fill out the Price Match comparison form and email to fcs@folica.com. We will contact you within 2 to 5 business days.

Price Match form - [pdf] or [doc]