do not use the normal cleaning stuff on the plates, you can use the cleanser designed for flat irons (i think folica.com offers it too)

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The reason your chi iron creates a build up is because you are putting products in your hair. When you put a product in your hair after you use it, and then lets say the next day you re-flat iron it, it starts to build a film. This is what becomes the build-up. Suggestion: If possible, use just a light leave in conditioner in your hair before you blow dry, then after your hair is dry, flat iron. Then go with a simple light spray or hairspray or a light shining mist. But, if you plan to re-flat iron your hair, just let it cool after you are done and give it a quick wipe down. And then once every two weeks (if you use it every day) give it a more thorout cleaning. If you use it less than that, once a month should suffice.

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the residue you see on your flat iron are the styling products you're using. But you can easily clean this off by simply using a cotton ball soaked in alcohol. with the flat iron cool and switched OFF (that is, disconnected from the electric socket-so that you don't get electricuted!!) you can gently wipe off the sticky residue. The alcohol won't damage the plates. this is how i always clean my chi flat iron and it's still like when i first got it.

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Call the manufacturer @ 1-800-543-3387. They told me with a dry clothe. If too stubborn, then a little alchol.

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All CHI irons purchased from Folica.com come with FREE, one year warranty handled directly by Folica, Inc. Neither Folica.com nor Farouk will honor warranty for Chi irons purchased from eBay or other online sources. Within the warranty period, Folica's Service Center will repair your Chi iron, free of charge. CHI flat irons are made of ceramic and therefore are definitely more beneficial for your hair in comparison to normal flat irons

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Folica's warehouse is in NJ, the transit time to NY is less than 2 business days. We ship all orders placed before 4:00 pm EST at the same day. If you order on 6/20/05, you will get it before 6/23/05.

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